Post-reform redesign of clinical care delivery and supporting reimbursement models reflects the healthcare case manager's dual roles as care coordinator and utilization manager. Case manager work locations, job focus and caseloads are evolving in response to these shifts in the healthcare landscape.

2012 Healthcare Benchmarks: Case Management provides actionable information from 152 healthcare organizations on the prominence, placement and responsibilities of case managers as well as case management-driven results in healthcare utilization, cost and compliance.

Download the executive summary of 2012 Healthcare Benchmarks: Case Management.

This third annual analysis of healthcare case management trends is a 60-page resource packed with metrics and measures on current and planned case management initiatives, presented in more than 70 easy-to-follow graphs and tables.

This all-new data is derived from responses to the third annual Healthcare Intelligence Network Case Management Survey conducted in January 2012.

New in the 2012 Edition: This all-new report, now in its third year, contains the following new data:

• Comparative 2010-to-2012 data on key case management activities;
• Expanded guidelines on evaluating CM performance;
• A roster of CM duties as well as priority case management functions;
• New benchmarks on trends in embedded case management — care site locations as well as the challenges and benefits of colocation;
• The most effective CM tools, protocols and work flows — in the respondents' own words.

This benchmarks report, now in its third year, also documents the latest case management activity in areas of health coaching and discharge planning, and describe in respondents' own words their most successful case management interventions, partnerships and collaborations and planned program expansions.

This report provides all-new expanded data by overall respondents as well as managed care, hospital- and health plan-only views on:

• Current and planned healthcare case management programs;
• Populations and conditions targeted by case management efforts;
• The top five responsibilities of the healthcare case manager;
• Work locations and average case manager case loads;
• Tools and strategies to identify patients most in need of case management;
• Tactics to evaluate a case manager's performance and program impact;
• Overcoming barriers to case management and to the launching of programs in this area;
• The impact of healthcare case management on healthcare utilization, member/patient satisfaction and ROI;
• The complete January 2012 Healthcare Case Management survey tool;

Download the executive summary of 2012 Healthcare Benchmarks: Case Management.

This industry snapshot is enhanced with commentary from thought leaders in healthcare case management who have shared details on their programs over the last year, including Aetna, Bon Secours Health System, CDPHP, and others.

Healthcare organizations will benefit from a review of these performance and utilization metrics to evaluate, plan and retool case management programs.

The 60-page 2012 Healthcare Benchmarks: Case Management is part of the HIN Healthcare Benchmarking series, which provides continuous qualitative data on industry trends to empower healthcare companies to assess strengths, weaknesses and opportunities to improve by comparing organizational performance to reported metrics.