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2012 Healthcare Benchmarks: Reducing Avoidable ER Visits
2012 Healthcare Benchmarks: Reducing Avoidable ER Visits
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In today's value-based healthcare sphere, there are many motivators to reduce avoidable emergency room visits: quality improvement, core measure metrics, reimbursement and incentives, cost trend, accreditation and recognition of accountable care organizations (ACOs) and medical homes, to name just a few.

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But what are the most effective tactics to reduce avoidable ER use, and who are the key influencers and players in these programs?

2012 Healthcare Benchmarks: Reducing Avoidable ER Visits delivers actionable information from 134 healthcare organizations on their efforts to reduce inappropriate ED visits.

This 50-page report, now in its second year, is designed to meet business and planning needs of hospitals, health plans, physician practices and others by providing critical benchmarks that show how the industry is working to reduce avoidable hospital emergency department visits.

In addition, this second annual collection of data points on this aspect of ER utilization management presents year-over-year trends and suggests how to engage the primary care physician, urgent care centers and patient education tools in these efforts.

Download the executive summary of 2012 Healthcare Benchmarks: Reducing Avoidable ER Visits.

This report provides a wealth of statistics to help identify organizational strengths, weaknesses and opportunities:

  • Percentage of respondents with programs to more efficiently manage ER use;
  • Top populations contributing to avoidable ER use;
  • High utilizers or 'frequent flyers' of ER services and the conditions most frequently presented by high utilizers;
  • Dozens of successful strategies healthcare organizations are using to engage primary care physicians in ER utilization efforts;
  • Tactics employed at the hospital discharge to reduce the risk of ER visits by recently discharged patients;
  • The most effective staffing solutions to discourage inappropriate ER visits;
  • Program promotion and patient education ideas;
  • Sector-specific results from health plans and physician organizations that responded to this survey;
  • The complete October 2011 Reducing Avoidable ER Visits survey tool;
and much more.

New in the 2012 Edition: This all-new follow-up to the best-selling 2010 edition contains comparative 2010-over-2011 data on key activities, as well as new metrics on:

  • The use of hospitalists, health educators/coaches, case managers and social workers in ER UM programs;
  • Prevalence of predictive modeling, open access scheduling, narcotics contracts, telemonitoring and risk-stratified telephonic outreach among respondents;
  • The use of medication reviews as UM strategy;
  • Presentation of upper respiratory infections (URI) in ERs;
  • Use of incentives, report cards and notifications of ER visits to engage primary care physicians in efforts.

This exclusive report analyzes the responses of 134 healthcare organizations to HIN's October 2011 Industry Survey on Reducing Avoidable ER Visits, presenting the data in more than 40 easy-to-follow graphs and tables. Besides an analysis of overall responses, this report drills down to health plan and physician perspectives from survey respondents.

Download the executive summary of 2012 Healthcare Benchmarks: Reducing Avoidable ER Visits.

The 50-page 2012 Benchmarks in Reducing Avoidable ER Visits is part of the HIN Healthcare Benchmarking series, which provides continuous qualitative data on industry trends to empower healthcare companies to assess strengths, weaknesses and opportunities to improve by comparing organizational performance to reported metrics.

Publication Date: February 2012
Number of Pages: 50
ISBN 10: 1-937229-55-6 (Print version); 1-937229-56-4 (PDF version)
ISBN 13: 978-1-937229-55-9 (Print version); 978-1-937229-56-6 (PDF version)
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