Take the first step toward challenging the status quo: Find out what's working and what's not. This fourth edition of An Assessment Manual for Medical Groups allows you to gather crucial information about your practice by listing the questions you should be asking in all areas. The results will help you decide which management areas to strengthen so you can improve practice performance. Tables and questions cover:

• External and internal environments
• Planning and marketing
• Financial management
• Operations management
• Human resources management
• Information systems
• Quality improvement

Table of Contents

1. Evaluation of the External Environment
2. Organizational Assessment
3. Evaluation of the Legal Environment and Risk Management
4. Strategic Planning for the Overall Organization
5. Marketing in the Health Care Environment
6. An Overview of Financial Management
7. Financial and Business Planning and Budgeting
8. Facilities Design and Operations
9. Materials Management
10. Management Information Systems
11. Medical Records Management
12. Communication Systems
13. Patient Care Systems Management
14. Physician Management
15. Administrator Management
16. Employee Management
17. Organizational Dynamics
18. Patient Relations
19. Quality Improvement