Consumer Health Toolkits: Providing the Right Tools at the Right Time to Empower Consumers, a June 15, 2005 audio conference on CD-ROM, provides insight on how healthcare organizations are using toolkits to empower consumers to make more informed healthcare decisions.

In this age of healthcare consumerism, healthcare organizations need to ensure that consumers are given the right information at the right time to make educated decisions about their healthcare. Research by Consumers Medical Resource has shown that consumers who have information change behavior. Organizations are providing a number of tools to help consumers become more empowered to take responsibility for their own healthcare. Toolkits come in many shapes and sizes including: general health information; health risk assessments; individual risk education tools and action plans; condition specific treatment alternatives; access to nurse coaches and health interventions; provider pricing and quality information; medical history/record; and treatment cost estimators.

During this 90-minute audio conference on CD-ROM, we examine the types of consumer health toolkits that are available and how they can help empower healthcare consumers.

Your expert panel of speakers, Erin Lenox, associate, Hilb Rogal & Hobbs, Tracy J. Mungeam, managing consultant, Hilb Rogal & Hobbs, and John Mills, director, product development, HIP Health Plans, will address:

• Using consumer health toolkits to empower healthcare consumers;
• Reviewing components of health toolkits;
• Creating personalized approaches to toolkits;
• Driving adoption of toolkits; and
• Evaluating return on investment.

You can "attend" this program right in your office and enjoy significant savings – no travel time or hassle; no hotel expenses. It’s so convenient! Invite your staff members to listen to this conference.

WHO WILL BENEFIT FROM THIS AUDIO CONFERENCE?

CEOs, medical directors, disease management directors, managers and coordinators, health plan executives, care management nurses, business development and strategic planning directors, wellness professionals.

ABOUT OUR PANELISTS:

Erin Lenox

Erin T. Lenox, MPH, CEBS is an associate with Hilb Rogal & Hobbs. She provides consulting advice in the areas of healthcare strategy and design, principles of consumerism, targeted health management opportunities, pricing and contribution strategies, and behavioral health strategy and design.

Most recently, Lenox has assisted clients with the evaluation and implementation of consumer-driven healthcare plans. In addition, she has advised clients with respect to the use of technology to manage the long-term cost of health and productivity programs, to effectively influence the behavior of employees and their dependents, and to facilitate value-based purchasing.

Lenox received her Bachelor’s degree at College of the Holy Cross and her Master’s of Public Health in Health Management from Yale University. Before joining Hilb Rogal & Hobbs, Lenox worked as a Consultant for Towers Perrin in the Boston Health & Welfare practice. She is a frequent speaker at industry conferences including the New England Employee Benefits Council, the Massachusetts Health Data Consortium, and the Healthcare Intelligence Network. Current clients include the EMC Corporation, Commonwealth of Massachusetts Group Insurance Commission, Nevamar Company and Fisher Scientific International.

Tracy J. Mungeam

Tracy J. Mungeam is a managing consultant with Hilb Rogal & Hobbs. She provides consulting advice in the areas of financial analysis and funding arrangements benefit plan design approaches and group marketing strategies. Her experience includes marketing and implementation of group health, life, disability and flexible spending programs.

Before joining Hilb Rogal & Hobbs, Mungeam worked as a senior account executive for a New York benefits consulting firm. She also worked at UNUM Life Insurance Company in various financial positions as well as in benefits, training national accounts personnel.

Ms. Mungeam received her Bachelor of Arts degree from Colby College and her Master’s of Business Administration in Finance and Management from New York University where she was elected to the Beta Gamma Sigma honor society. She is currently a member of the New England Employee Benefits Council.

John Mills

John Mills is director of product development for HIP Health Plans and has served in this position since January 2002. In this capacity he has been concentrating on new and innovative products especially in the consumer- directed healthcare area. He developed and launched HIP’s first consumer- directed healthcare product, HIP myFund. Mills also works on new emerging technologies and e-commerce strategy as it relates to integrating HIP’s award winning technology with its new product offerings. Mills served as director of federal relations at HIP from 1995 to 2000.

Prior to returning to HIP, Mills worked for MyHealthBank, a healthcare software and technology company in 2000 and 2001. Mills served in a number of roles at MyHealthBank including being in charge of product implementation and advising the company on regulatory issues including HIPAA transaction and privacy rules. Mills served as the implementation manager for MyHealthBank’s contracts with Regence BlueCross BlueShield of Oregon, Regence BlueShield of Washington, Regence BlueShield of Idaho, and Regence BlueCross BlueShield of Utah.

Mills also has an extensive background in health policy having worked in Congress for more than eight years including serving six years as legislative director to Representative Eliot Engel of New York. He staffed HIP CEO Anthony L. Watson in his role as a member of the Bi-Partisan Commission on Medicare Reform.

Mills has a Master’s Degree in Public Policy with a specialization in health policy from Georgetown University in Washington, D.C. and a Bachelor of Arts in Political Science from Union College in Schenectady, N.Y.