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Home > Audio Conferences
Coordinating a Virtual Medical Home in Your Community: Lessons from the Iowa Collaborative Safety Net Provider Network, a 45-minute webinar on September 23, 2010. Archive Version
Coordinating a Virtual Medical Home in Your Community: Lessons from the Iowa Collaborative Safety Net Provider Network, a 45-minute webinar on September 23, 2010. Archive Version
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After identifying a need in the state of Iowa for access to affordable prescription drugs and access to specialists for underserved populations, as well as medical home development for the safety net providers in the state, the Iowa/Nebraska Primary Care Association was awarded state funding to create and manage a provider network to bring together all of the community resources needed to make a medical home possible.

Listen to pre-conference comments from Sarah Dixon Gale.

During Coordinating a Virtual Medical Home in Your Community: Lessons from the Iowa Collaborative Provider Network, a 45-minute webinar now available as a CD-ROM, via On Demand Web access or as a training DVD, Sarah Dixon Gale, lead contract manager, Iowa/Nebraska Primary Care Association and Michelle Stephan, chief executive officer, Siouxland Community Health Center, shared how the primary care providers in this community work with other local, community-based organizations, as part of a virtual medical home, to improve access to and the quality of care.

During the webinar, you will get details on:

  • Developing a community utility approach to medical home development, where local public health and social service organizations can more easily provide support to primary care providers working to become medical homes;
  • How minimal amounts of funding can encourage local entities to come together to begin to develop virtual or community-based medical homes;
  • Creating formal partnerships between primary care providers and local hospitals to increase the range of services available to underserved patients and decrease the amount of uncompensated care and inappropriate use of the emergency room;
  • Using a centralized care coordinator or patient navigator to assist patients in securing necessary resources that may not be available within a primary care provider office; and
  • A case study on how a local primary care provider works with two local hospitals to coordinate the care of patients, including specialist care.

You'll also learn how the community utility approach has provided an advantage to these primary care providers for the recent Iowa Medicaid Expansion project and will further position them with an advantage for the federal Medicaid expansion in 2014.

Have questions on our webinar and/or webinar formats? Visit our webinar FAQ.

You can listen to this program right in your office and enjoy significant savings – no travel time or hassle; no hotel expenses. It’s so convenient! Invite your staff members to gather around a conference table to listen to the CD, DVD or the On Demand version.


CEOs, medical directors, health plan executives, hospital executives, clinical and quality improvement executives, disease management directors, managers and coordinators, physician executives, and business development and strategic planning directors.


Sarah Dixon Gale
The virtual medical home can help to reduce avoidable emergency room visits.

Sarah Dixon Gale, M.P.A., currently serves as lead contract manager for the Iowa/Nebraska Primary Care Association and implements clinical-related programs and training for 20 community health centers in Iowa and Nebraska. She leads many special projects including a low-income tobacco cessation program in 13 Iowa community health centers and planning, fundraising, and implementation activities for the Iowa Mission of Mercy, an annual oral health event that provides free services to more than 1,500 people.

Dixon Gale also manages the Iowa Collaborative Safety Net Provider Network, a statewide coalition focused on addressing the healthcare needs of the safety net population in Iowa, which also plays an integral role in Iowa's healthcare reform efforts.

Dixon Gale serves as the lead for the Iowa Health and Law Project, a partnership between several Iowa community health centers and Iowa Legal Aid. She also develops and manages grants, writes reports, facilitates meetings, and assists with event planning.

Dixon Gale received a Bachelor of Arts in Economics from Grinnell College and a Master of Public Administration with an emphasis in public policy from Drake University.

Michelle Stephan

Michelle Stephan, is the chief executive officer at Siouxland Community Health Center (SCHC), Sioux City, Iowa. She ensures overall health center operations are following compliance regulations and Bureau of Primary Health Care expectations while providing quality care to the Siouxland community.

Stephan also currently serves as quality director at the health center preparing the SCHC and staff for Joint Commission accreditation and HIPAA compliance. Her responsibilities include writing policies, performing healthcare plan audits, and overseeing the pharmacy indigent drug program. Stephan developed the Employee Health Nurse position and function while monitoring employee health files to assure that OSHA guidelines and SCHC protocols are followed. She is responsible for all aspects of the immunization program. Stephan has assisted with the development of the clinical pharmacy diabetes trial and the collected data and supervises the pharmacy and lab departments.

Stephan serves as a board member of the Iowa/Nebraska Primary Care Association (IA/NEPA). She is the past president of the Midwest Clinician’s Network and chairperson for the IA/NEPCA marketing committee. Stephan is a member on the IA/NEPCA Access, Clinical and Advocacy Committees and faculty member for the Patient Safety and Clinical Pharmacy Services Collaborative.

Stephan received a Bachelor of Science in Nursing at Morningside College and a Community Health Center Executive Fellowship at the University of Kansas Medical Center.

Publication Date: September 23, 2010
Number of Pages: 45-minute webinar
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