| Emergency Care Management is a 104-page toolbox of guidelines, benefit interpretations, policies and procedures for the effective management of appropriate and medically necessary emergency and urgent care services.
Emergency Care Management includes strategies for after-hours, emergency care, plus review criteria guidelines to develop an effective after-hours and emergency care program that will provide quality-driven care and meet most coverage determinations. References and resources include links to emergency care protocols, guidelines and other web resources.
Table of Contents
- Emergency Services
- Emergency Medical Treatment and Active Labor Act
- ER Authorization System
- Benefit Coverage: Example Language
- Redirection
- Appeals
- Response Time by Providers for Authorization
- ER Treatment Review Criteria Matrix
- Ambulance and Other Medical Transportation: Review Policy and Procedure
- Reducing Emergency Room Visits: Improving Care and Access in Physician Offices
- Physicians Utilization Guide for ER Care
- ER Utilization Benchmarks
- Emergency Care Overview: Clinical
- Emergency Care Committee
- Emergency Medical Care Protocols, Guidelines and Links
- Mandatory Reports for Domestic Violence
- ACLS Certification
- Reimbursement for Courses
- Emergency Treatment Protocols and Guidelines
- Emergency On-site Triage Policy for Ambulance, ED, and Telephone Calls
- Case Management in the ED for High Utilizers
- Reducing ER Care Visits
- Reducing ER Wait Times
- Office Emergency/Code Blue Policy and Procedure
- Code Blue
- Evaluation of Code Blue Response
- Emergency Equipment
- Adult Crash Cart: Content List
- Crash Cart/Defibrillator Check Lists
- Hand-offs
- Algorithms: Specialty Referral by UCC Physician Algorithm
- Reducing Medication Errors in the ER
- Stat Nurse Call
- Provider Tips
- ER Staffing and Related Issues
- Chest Pain/Chest Pain Units
- Diagnostic X-ray, Post-trauma: Cervical Spine, Knee, Ankle and Foot
- Patient Satisfaction with ER Services
- ED Case Management Intervention Services
- ACEP Fact Sheet Patient Waiting Times
- Advanced Directives
- Addendum: Court Definition of Emergency for Medicaid Services
- Payments for Emergency Services to Non-contracted Providers and California Law
- References for Emergency Medical Services
- Emergency Medicine Web Sites
- Famous Last Words
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