Presentations are designed for a 2-3 hour lecture. The PowerPoint format slides can be edited – enabling you to customize the training based your audience needs. The narrative instructor notes for each slide can be used as a “ready-made” lecture or the notes can serve as instructor cues for more extensive training. Scattered throughout the instructor notes are suggestions for group discussions or exercises that will enhance and expand the learning experience. Each professionally prepared presentation includes multicolored graphics and illustrations.

Title: The Big Picture and Building Blocks (26 slides)

This seminar introduces participants to the current issues impacting health care quality and the role of providers, purchasers, and consumers in evaluating and improving health care quality. Participants are provided an overview of the building blocks of quality management: measurement, assessment, and improvement. Click here to view sample slides and instructor notes (.pdf file)

Title: Measuring Performance (32 slides)

This seminar describes the types of performance measures used to evaluate health care quality and the national groups that are influencing performance measurement. Participants learn how health care providers select measures of performance and how to develop an effective measurement data collection strategy. Click here to view sample slides and instructor notes (.pdf file)

Title: Assessing Performance (25 slides)

This seminar introduces participants to various ways of evaluating performance measurement data, including the use of comparative or “benchmark” data and control charts. Participants learn the factors to consider when presenting measurement data for analysis purposes. Click here to view sample slides and instructor notes (.pdf file)

Title: Improving Performance (30 slides)

This seminar describes the common steps of an improvement project using the Plan-Do-Check-Act cycle. Participants are also introduced to other improvement models (Six Sigma, Rapid Cycle Improvement, and Lean). In addition, they learn about the common qualitative and quantitative improvement tools used during an improvement project. Click here to view sample slides and instructor notes (.pdf file)

Title: Patient Safety (29 slides)

This seminar teaches participants about techniques for measuring and improving the safety of patient care processes. Participants are introduced to the four components of an effective patient safety initiative: supportive culture, committed and involved people, error containment and error reduction activities. They learn how to gather and analyze patient incident data and conduct root cause analysis and failure mode and effects analysis projects. Click here to view sample slides and instructor notes (.pdf file)

Title: Outcomes Management (26 slides)

This seminar describes how outcomes management projects are used to improve patient care. Participants are introduced to the steps of an outcomes management project and they learn how point-of-care reminder tools such as clinical paths and preprinted physicians orders can be used to stabilize patient care processes. Click here to view sample slides and instructor notes (.pdf file)